Onlineshoes.com (http://www.onlineshoes.com/) is excited to announce two major moves, both of which signify confidence in the marketplace and ready the company for future growth.
Since September 2005, corporate headquarters has occupied the seventh floor of downtown Seattle's Metropolitan Park East Tower (1730 Minor Avenue). To kick off the third quarter of 2010 in grand fashion, Onlineshoes.com took out an additional lease to expand to the building's entire second floor. Simultaneously, the company shifted its warehouse operations from Mukilteo, Washington to the Columbus women's coats , Ohio distribution center of the highly respected Network Global Logistics (NGL), based in Broomfield, Colorado.
The Customer Service and Photography departments previously sited in Mukilteo have relocated to Minor Avenue. Onlineshoes.com now occupies nearly 37,000 square feet of prime real estate in downtown Seattle.
Since being established as the first company to sell shoes on the internet in 1996, Onlineshoes.com has enjoyed a history of steady growth, weathering economic challenges that have shuttered many businesses.
Still a privately held company, Onlineshoes.com saw its inception in a 10' x 10' room at the back of the North Seattle shoe store opened in 1968 by company founder Daniel Gerler's father. Initially, five brands of footwear were represented, including New Balance and Saucony, which remain popular sellers on the site to this day. Over 250 brands of shoes, clothing and accessories are featured at Onlineshoes.com, and 10 additional brands will be launched before the end of the year.
Onlineshoes.com prides itself on being focused on customer satisfaction, for which it consistently receives the highest marks: It was recently named a winner in the 11th annual Bizrate Circle of Excellence Awards, an honor recognizing a select group of online retailers that provide outstanding customer experiences as rated by their own customers.
In March 2010, online customer service experts STELLAService released the results of the independent survey assessing the value consumers place on excellent customer service. Examined were the largest 150 e-commerce sites and Onlineshoes.com ranked 13th, along with such heavy-hitters as Amazon.com, Netflix.com, Apple.com and Crutchfield.com, all highly regarded for their customer service.
"Seattle is home to us, but our customers live all over the country. By moving warehouse operations to Ohio, we're providing the highest population concentration with significantly faster delivery," says Gerler. "What's more, it's been a terrific boost to our own sense of community to have the entire Onlineshoes.com family, now more than 170 employees strong, under the same roof for the first time in the company's history."
The additional space was logistically designed to accommodate the company's near-term growth. Continues Gerler, "We're a successful internet company in one of the most vibrant high-tech sectors in the country. Firmly planted as we are in downtown Seattle, Onlineshoes.com looks forward to further capitalizing on the area's pool of talent and providing many local jobs in the future."
About Onlineshoes.com: Established in 1996, Onlineshoes.com is the nation's first online shoe retailer. With a history that began decades ago in a family-owned corner shoe store, the company is committed to delivering exceptional value and service. Onlineshoes.com offers the latest high-quality footwear for men, women and kids with more than 240,000 shoe and clothing choices from more than 250 name brands, as well as a wide selection of bags and accessories. Customers are entitled to a 110-percent price guarantee, a 365-day return policy, and free shipping and exchanges on most orders. For more information, visit http://www.onlineshoes.com.
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